Office Team
Rob started as a stock boy in high school at 14 and continued through summers working for Ibbotson Heating until trade school. Rob has been an Ibbotson Heating HVAC installer most of his career and has been an Ibbotson Heating full-time employee for over 30 years. Rob is now our installation manager for over 15 years and oversees our day-to-day operations and inside sales. In his spare time, Rob enjoys coaching youth athletics with his 2 sons.
Mike has been with Ibbotson Heating for over 35 years, beginning his career as a Service Technician before becoming Service Manager in 2022. Throughout his career, Mike has built strong relationships with our customers, many of whom specifically request his expertise. We’re excited to have Mike lead our team of Service Technicians, bringing his extensive experience, positive attitude, and commitment to excellent customer service to the role. Mike met his wife while she was also working at Ibbotson Heating. Outside of work, he enjoys spending time with his family and boating.
Greg started at Ibbotson Heating after college and is a 3rd generation family member and son of owner Ralph Ibbotson, Jr. Greg has been at Ibbotson for over 30 years and was a service technician until moving to Service Manager over 10 years ago. Greg also handles our internal IT day to day operations. In his spare time, Greg enjoys going to Cubs games, spending time with his grandkids, and volunteering at his church.
Brian takes care of the daily interactions and organizes the scheduling and mapping of the service calls for all of the service technicians at Ibbotson Heating. Brian has been with Ibbotson for over 20 years. In his spare time, Brian enjoys playing disc golf.
Kim takes care of the daily accounting practices with regard to accounts payable, accounts receivable, and customer payment transactions. She also handles a majority of HR tasks in regard to employee benefits and policies. Kim has been with Ibbotson Heating for over 20 years. In her spare time, Kim enjoys reading and spending time with her family and grandchildren.
Susanne is one of our friendly customer service specialists that will answer your call and also handles all the residential maintenance contracts through Ibbotson Heating. Susanne is an experienced customer service specialist and has lived in Arlington Hts. for over 15 years. In her spare time, Susanne enjoys interior design and spending time with her family.
Ingrid is a valued customer service specialist at Ibbotson Heating and often the friendly voice you hear when calling our office. Outside of work, she enjoys expressing her creativity through painting and drawing.
Erin brings warmth and care to every call you make to Ibbotson Heating. A lifelong animal lover, she volunteers regularly at the Heartland Animal Shelter, helping care for furry friends in need. Her compassion outside work shines through in how she treats each customer—with patience, kindness, and genuine concern. When Erin isn’t helping folks stay comfortable in their homes, you’ll often find her walking dogs, cuddling cats, or lending a hand at the shelter. Her love for animals and people alike makes her a perfect fit for our team.