Office Team

Rob office team member
Installation Manager / Inside Sales

Rob started as a stock boy in high school at 14 and continued through summers working for Ibbotson Heating until trade school. Rob has been an Ibbotson Heating HVAC installer most of his career and has been an Ibbotson Heating full time employee for over 23 years. Rob now is our installation manager for over 6 years and oversees our day to day operations and inside sales. In his spare time, Rob enjoys coaching youth athletics with his 2 sons.

Mike - service manager
Service Manager

Mike started with Ibbotson Heating as a service technician and moved to Service Manager last year. He has been with Ibbotson Heating for over 34 years. Mike has always had a following with our customers and a wait list requesting his expertise for years and we are so excited to have him lead our team of Service Technicians with a great attitude and wonderful customer service. Mike met his wife of 31 years who was employed at the time at Ibbotson Heating. In his spare time, Mike enjoys spending time with his family boating.

Greg - officer/service manager/IT
Service Manager / IT

Greg started at Ibbotson Heating after college and is a 3rd generation family member and son of owner Ralph Ibbotson, Jr. Greg has been at Ibbotson for over 26 years and was a service technician until moving to Service Manager over 10 years ago. Greg also handles our internal IT day to day operations. In his spare time, Greg enjoys going to Cubs games, spending time with his grandkids, and volunteering at his church.

Brian - dispatcher

Brian takes care of the daily interactions and organizing the scheduling and mapping of the service calls for all of the service technicians at Ibbotson Heating. Brian has been with Ibbotson for over 17 years. In his spare time, Brian enjoys playing disc golf.

Office Manager

Patty started working part time at Ibbotson Heating as a young teenager alongside her mother, Millie, who was our bookkeeper back in the late 1970's and is still employed with us today. Patty manages the office staff and daily operations as well as the commercial maintenance contracts, and has the capability and expertise to assist with any office position within the company. Aside from Ralph, Patty has worked at Ibbotson Heating the longest of any other employee. In her spare time, Patty enjoys traveling with her husband and makes the most delicious desserts for family and friends.

Kimberly - bookkeeper
Bookkeeper / HR

Kim takes care of the daily accounting practices in regards to Account payables, Account receivables, and customer payment transactions. She also handles a majority of HR tasks in regards to employee benefits and policies. Kim has been with Ibbotson Heating for over 18 years. In her spare time, Kim enjoys reading and spending time with her family and grandchildren.

Susanne - customer service specialist
Customer Service Specialist / Residential Maintenance Contract Coordinator

Susanne is one of our friendly customer service specialists that will answer your call and also handles all the residential maintenance contracts through Ibbotson Heating. Susanne has been with Ibbotson for over 2 years and has lived in Arlington Hts. for over 15 years. In her spare time, Susanne enjoys interior design and spending time with her family.

Lorene - customer service specialist
Customer Service Specialist

Lorene is one of our friendly customer service specialists that will gladly answer your call when you call our office to speak to someone on our team. Lorene has been with Ibbotson for almost 10 years. In her spare time, Lorene likes to entertain and travel.

Customer Service Specialist

Ingrid is one of our newest customer service specialists to Ibbotson Heating. She has been with us almost a year and is the friendly voice you hear when calling the office to speak with someone on our team. In her spare time, Ingrid loves painting and drawing.

Service Technicians Team

Service techs team

Installers Team

Installers team